Is registration required?
For most exchange directions, registration is not required.
Is verification required?
For most exchange directions, verification is not required.
How long takes exchange to complete?
When choosing the direction of exchange, all information is indicated.
Please remember that we do not have the entire exchange directions automatically.
All manual exchanges are processed by the operator, within 30 minutes, if the operator is online.
If there is no operator online, the order will be processed as soon as operator will be online.
Orders are checking several times a day and processing.
How long does it take orders from YooMoney or QIWI?
Processing of YooMoney and QIWI exchange requests to other currencies is carried out with a delay of 25 hours, from the moment you make a payment.
Transfers are not possible to certain types of cards on which the bank has imposed its own restrictions (AdvCash, Revolut etc, sometimes these are virtual or salary cards)
Depending on the card type, some countries are not supported.
Afghanistan, American Samoa, Aruba, Bahamas, Bangladesh, Benin, Bhutan, Botswana, Bouvet Island, Burkina Faso, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Comoros, Congo, Cote d’Ivoire, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, French Guiana, Gabon, Gambia, Ghana, Guadeloupe, Guam, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Jamaica, Jordan, Kenya, Lao People’s Democratic Republic, Lebanon, Liberia, Libya, Malawi, Mali, Mauritania, Mauritius, Myanmar, Nepal, Niger, Pakistan, Palestine, Papua New Guinea, Puerto Rico, Saint Kitts and Nevis, Samoa, Senegal, Sierra Leone, Somalia, Sudan, Suriname, Syrian Arab Republic, Turkey, Tanzania, Togo, USA, Viet Nam, Western Sahara, Yemen, Zambia, Zimbabwe, Russia
How long does it take orders to Visa, MaterCard, Arca, MIR?
It all depends on the banks.
After transfer at our side, funds arrive from 5 minutes to 7 banking days (sometimes up to 10 days).
Practice shows that most transfers arrive on the card within 5 minutes to several hours.
Why hasn’t my BTC transaction confirmed yet?
When there’s a dramatic spike in transaction activity, the mempool can become congested because so many transactions are waiting to be included in the next block. In most cases, your transactions will eventually confirm. It may just take longer than usual to do so.
Do not receive an email to confirm registration or others mails.
Sometimes, emails may end up in spam/junk folders, please check those folders.
How to verify IDram, TelCell or other accounts on Change.AM?
In the “Your payment details” section, add the account number, after which a verification link will appear.
The verification link will appear only for accounts subject to verification.
